this privacy statement informs that the personal data of the users of the forvo website and the other applications and services that include forvo brand (hereinafter, "the services" or "the service"), will be treated in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity and confidentiality, as well as respecting the other obligations and guarantees established in regulation (eu) 2016/677 of the european parliament and of the council of april 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
forvo provides its services in accordance with its terms and conditions and this privacy policy. forvo reserves the right to modify and update this privacy policy at any time. all changes will be posted on our website, and any interested party can consult the latest version of this privacy policy at any time at . the fact of continuing to use the service or the website after such changes have been made will be considered as an acceptance by you of the new privacy policy.
this policy contains the following information:
controler: forvo media s.l., (forvo). nif: b20987541. address: txirrita maleo 1, planta 1, 20100 - renteria, gipuzkoa, spain. gipuzkoa commercial registry: volume: 2, 408 - page: 153 vto - inscription: 2nd - section: 8th - page: ss-31.114, is the controller that determines the purposes and means of the processing of personal data according whit this privacy policy.
personal data: personal data is any information relating to an identified or identifiable natural person. in this sense, an identifiable natural person is considered to be any person whose identity can be determined, directly or indirectly, by an identifier such as a name, an identification number, location data, an online identifier or one or more physical, physiological, genetic, psychological, economic, cultural or social elements of that person.
usually, we process the personal information that the user provides for commercial contracting or subscription of a service, the information generated through the provision of the same, as well as the data generated or estimated by us. based on the principle of minimization, the data that we can process will be adequate, relevant and limited to those necessary for the purposes for which they are processed, always respecting the user's will.
the data and information that we may process as a result of the use or subscription of the services are as follows:
by using or subscribing to the services, you can set up your personal profile, establish relationships, send and receive messages through the services, and perform searches and queries.
there is no legal or contractual obligation to provide this data, but in the event that it is not provided, we will be unable to provide the service.
the personal data provided by users of the services will be processed by forvo for the following purposes:
the user should be aware that if they enter payment data from or related to any credit or debit card when purchasing or contracting any of the services (including any subscription), forvo does not receive or store this information, as it is received, stored and used by our payment service providers in order to complete the purchase (stripe.com, maybe an example).
the user can opt out of receiving promotional communications from forvo when registering or subscribing to the services. they can also opt out of receiving any communication, email, push notification or sms in the same message.
registration for the services can be done by synchronizing with third-party services (log-in with facebook, apple or google account). if you follow a link to these websites, please note that you are sharing your profile information with us. the personal data shared depends on the settings of your facebook, apple or google platform. visit the platform related and review its privacy policy to understand how your personal data is shared and used in this context. the data we collect from your profile are email address, phone number and photograph (if they are configured in the profile), name and surname, gender, date of birth and city of residence.
managing your registration as a user of the services: the processing of your data is necessary for the execution of the terms that regulate the use and access to the services. you are giving us your consent by accepting this privacy policy through the established consent mechanisms (links and verification check). similarly, we consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible frauds when registering.
sending of commercial communications: the lawfulness of processing is the express consent that you grant us (for example: when you authorize the sending of advertising or our newsletter).
management of incidents related to the use of the services: the processing is necessary for the execution of the contractual relationship maintained with you. when the query is related to the exercise of the rights that we inform you about below, or with claims related to our services, what legitimizes us to treat the data is the fulfillment of legal obligations on our part.
in compliance with the principle of limitation of the storage period, the data will be processed exclusively by the time necessary and for the purposes for which they have been collected at each moment. they will therefore be maintained in such a way as to allow the identification of the interested parties for no longer than necessary for the purposes of the processing of personal data. in accordance with the above, we have established the following retention periods that will be applicable, unless a different period has been specified in this privacy policy or in the conditions of provision of each of the products and services that include the forvo brand.
after the above indicated deadlines, the data may be destroyed, blocked or anonymized, as appropriate, and in accordance with the legislation.
in accordance with the terms of the applicable legislation, the user is informed that he/she has the following rights:
forvo guarantees the adoption of necessary measures to ensure the exercise of these rights free of charge, being necessary for such exercise to attach a copy of your official identification document in general. however, depending on the complexity of the request, the complete attention/response of certain rights could take a longer period of time, which in any case will not exceed two additional months.
to exercise any of the previously mentioned rights, forvo users who are interested may contact, easily and free of charge, through the e-mail address . as established by law, the exercise of these rights will be dealt with by us within a maximum period of one month.
finally, the data subject shall have the right to lodge a complaint with the national supervisory authority that may be applicable. for this purpose, please contact .
we only share personal data with third-party recipients, for any of the purposes outlined in the privacy policy, in order to maintain the contractual relationship, as well as those that are legally required in compliance with any applicable regulations as set out below:
in any case, the user's personal data will be shared with third party companies without obtaining your prior consent, unless the communication of your data was necessary to ensure the maintenance of the contractual relationship with the user as well as in the cases provided for by the current regulations at all times.
we only store your personal information on secure servers located in secure facilities in the european economic area, and we have an up-to-date firewall. whenever we transfer your personal data outside the eea, we can ensure a similar level of protection by ensuring that we only transfer your personal data to countries that the european commission considers to provide an adequate level of protection for personal data.
in this context, we inform you that some of the functions necessary for the provision of the service are contracted with processors located outside the european economic area that, in any case, ensure an adequate level of protection of personal data. the data processors located outside the european economic area used for the provision of the services indicated below that, in any case, guarantees an adequate level of protection of personal data.
a cookie is a small text file, often with an anonymous unique identifier, that is sent to your browser from a website's computers and stored on your computer's hard drive. you can set your browser to accept all cookies, reject all cookies, or to notify you when cookies are downloaded. if you wish to delete cookies from your computer, please refer to your browser instructions to locate the file or directory where they are stored. if you reject all cookies, you may not be able to use some of the features of the service. for more information about how we use cookies on forvo, please visit .
google analytics: the user accepts that this website or mobile application implements google analytics, a web analysis service provided by google inc ("google"). the purpose of this service is to collect data relating to the use and behavior of users on the website or application for analysis and improvement purposes. for this purpose, google analytics uses "cookies" to help the website analyze how users use the website or the application. this website has activated the ip anonymization feature provided by google analytics, whereby the ip addresses collected will be abbreviated prior to storage or processing, thus ensuring a higher degree of privacy. for more information about google analytics terms and conditions, the user can visit: and .
google ad manager: the user agrees that this website or mobile application may use google ad manager, a service also provided by google inc. for the management and dissemination of advertising campaigns and interaction with external advertising networks. to this purpose, google ad manager uses "cookies" to track the user's behavior within the website or application, with the purpose of personalizing and improving the relevance of the advertisements shown to the user according to their interests and preferences. the user has the right to disable the use of these cookies or modify advertising preferences through the following link: . for more information on the terms and conditions of google ad manager, the user can visit: .
forvo uses different social networks (facebook, x, etc.) to disseminate contents related to forvo as well as to provide users with a way of contact. forvo is responsible for the treatment of the data of its followers and contacts in social networks. nevertheless, since the processing of personal data takes place within the framework of social networks whose suppliers impose operating rules, forvo obligations will be limited to those aspects in which the company is free to act. under no circumstances will forvo extract data from social networks, make profiles of its users or collect additional personal data related to tastes, hobbies or mode of use of social networks, without the express consent of those affected.
forvo is committed to ensuring the security, secrecy and confidentiality of your data, communications and personal information. that is why, as part of our commitment and in compliance with applicable law, we have adopted the most appropriate security measures and technical procedures to prevent loss, incorrect use or unauthorized access. when we receive your data, we use security procedures and functions to prevent any unauthorized access.
the personal data that we may collect through various communications that we maintain with you will be treated with absolute confidentiality, committing us to secrecy and ensuring the duty to protect them by adopting all necessary and reasonable measures to prevent their alteration, loss and unauthorized access or treatment, in accordance with the established in the applicable legislation.
for cases of security breach of personal data that involve risks to the rights of individuals, we will take the necessary measures to correct the situation and mitigate the possible negative effects that such a breach may have caused. we will also notify our customers or users and the competent national authority when so required by the applicable data protection regulations.
is expressly prohibited that children under 14 years of age provide their data to forvo without the previous consent of their parents, guardians or other legal representatives. in case that the user grants the use of the services to a user under 14 years of age, as responsible for the same will be responsible for authorizing and deciding on the processing of the data of the same in the terms set out in this policy. forvo will ensure the proper use of the data of minors ensuring respect for the laws applicable to them with the measures that are reasonably appropriate.
when parents, guardians or legal representatives of such minors detect unauthorized data processing, they may submit their queries or complaints by writing to .
these terms and conditions are forvo's privacy policy with respect to its customers/users in connection with the use of its products and services, and replace any prior agreements that may exist between forvo and its customers/users. in the event that any provision of these terms and conditions, or any part thereof, is declared unlawful, invalid or unenforceable by a competent administrative or judicial body, it shall be deemed not to have been enforced, without affecting the other provisions.
the delay or the failure of forvo in exercising a legal action or any right described in these conditions does not constitute, in any case, a renouncement of the same. likewise, failure to claim a failure to comply with the obligations set in these conditions, will not imply a renouncement of its subsequent claim.
this privacy statement is updated as of april 8, 2024.